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Your order

For order questions, include the email used at checkout and your order reference, if available. Tell us what happened so we can help. Please never send payment-card details or passwords by email.

If your delivery is damaged, incorrect, or missing, contact us with your order details and any relevant photos. Contact us about a cancellation or return before sending products back.

Shipping & payment

Delivery is currently available to U.S. addresses. Shipping and applicable taxes are charged separately and shown before payment. Enter your delivery ZIP code at checkout to get a destination-specific USPS Ground Advantage estimate, including a $1 packaging allowance.

Shipping estimates use the filled product-bag weights and an allowance for outer packaging. The final shipping charge is displayed in checkout. Delivery timing depends on the destination and carrier; no guaranteed arrival date is offered here.

Payment and order confirmation happen on this website through Stripe. If your payment status is pending, check it again before placing another order.

Biggie Builder & transparency

Every paid 32 oz Biggie Builder bag commits $10 toward homelessness prevention and housing stability. This contribution is included in the bag price. Contributions are calculated from net units sold after refunds; other sizes, samples, replacements, and complimentary units do not generate a contribution.

Your information

Your cart is stored in this browser so your selections are available when you return. Checkout collects contact, delivery, and payment details to process and fulfill your order. Stripe handles the payment details; the store records order, contact, and shipping information for fulfillment and support. USPS receives shipment ZIP codes to calculate rates.

You can email us with questions or requests about your order information.